Careers at Cora Science

About the role

This is a hands-on customer-service role for someone who listens carefully, communicates with warmth and clarity, and follows through without guessing, overpromising, or losing the operating detail behind a request.

You do not need to arrive with laboratory experience. You do need the curiosity and learning ability to build working knowledge of basic scientific and chemistry concepts, use approved information accurately, and recognize when a scientist or quality owner should step in.

You will work across customers, business development, sample receiving, laboratory operations, quality, and billing to turn phone and email questions into complete records, clear next actions, and reliable follow-through.

Responsibilities

• Own customer phone and email requests from acknowledgment through resolution or handoff: listen, clarify the need, set realistic expectations, and provide proactive updates.
• Help customers navigate test options, quotes, sample-submission requirements, order status, turnaround expectations, report delivery, and account questions using approved information.
• Document requests, commitments, discrepancies, escalations, and next actions accurately in the laboratory's customer, order, and tracking systems.
• Coordinate with sample receiving, scientists, quality, business development, and billing to resolve missing information, sample holds, report questions, and service failures without dropping the handoff.
• Identify recurring customer friction and improve response templates, internal instructions, FAQs, and handoff processes with the teams that own them.

Required qualifications

• 2+ years of customer service, client services, order coordination, account support, hospitality, or comparable customer-facing experience in a role that required accuracy and follow-through, or equivalent demonstrated experience.
• Exceptional written and verbal communication across phone and email, including active listening, empathy, calm de-escalation, clear expectation-setting, and the judgment to escalate rather than guess.
• Demonstrated ability to manage multiple active requests, enter information accurately, follow documented procedures, protect confidential information, and close the loop on commitments.
• Working knowledge of basic scientific or chemistry concepts, or demonstrated interest and ability to learn technical material and explain approved information clearly.

Preferred qualifications

• Experience with analytical testing, contract laboratories, food, dietary supplements, botanicals, consumer products, or another regulated technical service.
• Experience with a LIMS, CRM, order-entry platform, ticketing system, sample accessioning workflow, customer portal, quotes, certificates of analysis, or technical reports.
• Familiarity with ISO/IEC 17025, cGMP, controlled documents, turnaround tracking, complaint handling, or service-recovery workflows.

First 90 days

• You understand the laboratory's services, sample-submission flow, common customer questions, communication boundaries, escalation paths, and client-services systems.
• Customers receive clear, empathetic communication, accurate records, timely follow-up, and clean handoffs, and you know when to involve technical, quality, commercial, or billing owners.
• The shared queue has fewer missed follow-ups and incomplete requests, and at least one recurring source of customer friction has a documented improvement in progress.

Who this role is not for

• Someone who measures customer service by how quickly a conversation ends rather than whether the customer feels heard and the request is resolved correctly.
• Someone willing to promise methods, results, turnaround times, pricing, or technical interpretations without confirmation from the responsible owner.
• Someone who resists careful data entry, documentation, repetitive follow-up, or calm communication when a customer is frustrated.

About the role

You will work with quality leadership and laboratory staff to keep documents current, check records for completeness, and make sure quality issues reach the right people. The work rewards someone who notices discrepancies, asks useful questions, and follows a task through to completion.

This is an entry-level opportunity with training in our procedures and quality system. Recent graduates and candidates with experience from coursework, internships, laboratory support, or careful documentation work are encouraged to apply. You will build responsibility as you demonstrate accuracy and good judgment. Technical approvals and final report release remain with authorized staff.

Prior professional QA experience is not required. Coursework, internships, research projects, and transferable work experience count. Training will be provided for the work assigned.

Responsibilities

• Check laboratory records and supporting report documentation for completeness, correct identifiers, required signatures, and traceability using approved procedures and checklists.
• Help maintain controlled standard operating procedures (SOPs), forms, and document revisions so staff can find the current approved version.
• Keep training records organized, track assigned training, and follow up on missing documentation or approaching due dates.
• Track calibration and maintenance documentation, flag missing or overdue records, and coordinate follow-up with the responsible staff.
• Log quality issues and help track corrective and preventive actions (CAPA), including assigned owners, due dates, and supporting evidence.
• Gather records for audits and quality reviews, and help prepare routine summaries of open items and recurring documentation issues.
• Communicate discrepancies promptly, protect confidential information, and preserve original records when making authorized corrections.

Required qualifications

• An associate or bachelor's degree in chemistry, biology, food science, or a related field, or an equivalent combination of education, training, and relevant experience.
• Careful attention to detail and the ability to compare information across documents, spot inconsistencies, and explain what needs clarification.
• Clear written communication, reliable organization, and the ability to manage several small tasks without losing track of deadlines.
• Comfort with spreadsheets, word processing, shared files, and learning new software.
• A willingness to follow written procedures, ask questions, accept feedback, and raise concerns when something does not match the record.

Preferred qualifications

• Up to two years in laboratory support, quality assurance, document control, or another role involving accurate records and established procedures.
• Exposure to ISO/IEC 17025, good documentation practices, or another laboratory quality system.
• Experience organizing training records, reviewing forms, maintaining trackers, or using laboratory or quality management software.

First 90 days

• Learn the laboratory's document structure, quality procedures, and escalation process through training and supervised practice.
• Become reliable at a defined set of routine record checks and document-control tasks, with review appropriate to your training.
• Keep assigned trackers accurate, follow up on open items, and help the team retrieve complete records when needed.

Who this role is not for

• Someone who wants independent technical approval authority before completing training.
• Someone who is unwilling to keep routine records accurate or raise discrepancies promptly.

About the role

This is a hands-on individual-contributor role for an analytical scientist who can own ICP-MS work from digestion and standards preparation through calibration, interference control, QC, data review, and investigation.

The role carries day-to-day method responsibility and growing technical-leadership expectations, including clear documentation, practical troubleshooting, and analyst development under the lab's quality system.

Responsibilities

• Own routine and non-routine trace-element and metals methods, including method performance, review, and controlled improvement.
• Develop and maintain digestion, sample-preparation, reagent, labware, and contamination-control strategies for relevant matrices.
• Review calibration, internal standards, interference correction, blanks, spikes, duplicates, QC, uncertainty inputs, and reporting decisions.
• Tune, maintain, and troubleshoot ICP-MS performance, then investigate contamination, drift, recovery, sensitivity, and recurring instrument failures.
• Write validation and verification documentation, support technical review, and train analysts on defensible routine execution.

Required qualifications

• BS, MS, or PhD in chemistry, analytical chemistry, environmental science, or a related field, or equivalent industry experience.
• 3+ years of hands-on ICP-MS laboratory experience in testing, method execution, troubleshooting, validation, or technical review.
• Practical knowledge of digestion, contamination control, calibration, internal standards, interference correction, QC, and trace-element data review.

Preferred qualifications

• Experience working under a regulated-laboratory or ISO/IEC 17025 quality system.
• Experience with botanical, dietary supplement, food, consumer-product, environmental, or similarly complex matrices.
• Experience supporting investigations, validation documentation, technical review, analyst training, or proficiency testing.

First 90 days

• You understand the current ICP-MS scope, digestion workflows, contamination risks, QC expectations, and recurring failure modes.
• You have taken ownership of at least one trace-element method package and its routine-use controls.
• Analysts have clearer instructions and review feedback for digestion, contamination control, calibration, interference correction, QC, and troubleshooting.

Who this role is not for

• Someone who wants to run prepared samples without owning digestion, contamination control, or data quality.
• Someone who treats blanks, internal standards, interference correction, QC, or traceability as box-checking.
• Someone unwilling to investigate recurring instrument and method failures or coach analysts through them.

About the role

This role is for an analytical chemist who can move between sample preparation, method development, calibration and quantitation, validation, troubleshooting, technical review, SOPs, and analyst training.

The work supports botanical, dietary supplement, food, and consumer-product matrices within the lab's active scope, with an emphasis on traceability, practical instrument reliability, and data that can withstand technical scrutiny.

Responsibilities

• Own LC-MS/MS method development, verification, validation, transfer, and troubleshooting from initial scoping through routine use.
• Design and improve sample-preparation strategies for relevant botanical, supplement, food, and consumer-product matrices.
• Establish and review calibration, quantitation, system-suitability, quality-control, and acceptance criteria for defensible reporting.
• Own instrument performance, maintenance coordination, and investigations into recurring hardware, chromatography, sensitivity, and data-quality failures.
• Write SOPs, protocols, validation packages, and technical justifications, then train analysts and review routine and non-routine data.

Required qualifications

• BS, MS, or PhD in chemistry, analytical chemistry, biochemistry, or a related field, or equivalent industry experience.
• 5+ years of hands-on LC-MS/MS laboratory experience in testing, method development, validation, transfer, troubleshooting, or technical review.
• Experience working under a regulated-laboratory or ISO/IEC 17025 quality system, with practical judgment around matrix effects, extraction recovery, calibration, system suitability, and QC.

Preferred qualifications

• Experience with botanical, dietary supplement, food, consumer-product, or similarly complex matrices.
• Experience owning quantitative LC-MS/MS workflows across sample preparation, method transfer, instrument maintenance, and recurring-failure investigation.
• Experience training analysts, leading technical investigations, reviewing production data, or supporting audits.

First 90 days

• You understand the current LC-MS scope, instruments, matrices, quality expectations, and recurring failure modes.
• You have taken ownership of at least one LC-MS/MS method package and its routine-use controls.
• Analysts have clearer instructions and review criteria for sample preparation, calibration, system suitability, QC, and troubleshooting.

Who this role is not for

• Someone who only wants exploratory research and does not want production method responsibility.
• Someone who treats documentation, system suitability, calibration review, or QC as administrative work.
• Someone unwilling to troubleshoot sample preparation and instruments or explain data-quality risk plainly.

About the role

This role connects laboratory workflows, 6-DOF robotic arms, lab automation platforms, instruments, sample preparation, software, and quality requirements.

The goal is durable systems that reduce analyst burden, improve repeatability, control sample identity, and make the lab easier to scale.

Responsibilities

• Map current lab workflows and identify high-value automation targets.
• Program, configure, test, and troubleshoot 6-DOF robotic arms for practical lab tasks.
• Build and improve automated workflows for liquid handling, standards prep, sample prep, rack mapping, and dilution.
• Integrate automation with LIMS, spreadsheets, instrument worklists, barcode labels, and result exports where practical.
• Write acceptance tests, IQ/OQ/PQ support materials, maintenance checklists, risk assessments, and operator instructions.

Required qualifications

• 3+ years of experience in lab automation, robotics, analytical instrumentation, process automation, scientific software, or a closely related engineering role.
• Hands-on experience programming and operating 6-DOF robotic arms in a real environment.
• Practical programming ability in Python, JavaScript, C++, ROS or ROS2, vendor robot scripting languages, or similar.

Preferred qualifications

• Experience integrating local AI models, vision models, or LLM-based planning with robotic systems.
• Experience with ROS or ROS2, MoveIt, OpenCV, depth cameras, AprilTags or ArUco markers, force or torque sensing, or machine vision.
• Experience with LIMS integrations, instrument worklists, barcode and rack mapping, CDS exports, or audit-trail expectations.

First 90 days

• You have mapped the highest-friction manual workflows.
• One small automation improvement is live or in controlled pilot use.
• Automation protocols have better documentation, coordinates, rack maps, safety states, and operator instructions.

Who this role is not for

• Someone who wants to automate without understanding the chemistry or the physical bench workflow.
• Someone who has only simulated robots and has not dealt with calibration, fixtures, collisions, drift, failed grips, and operator handoff.
• Someone who needs a clean software-only environment.

About the role

This is a hands-on commercial leadership role for someone who can sell technical laboratory services without oversimplifying the science, quality constraints, method scope, or operating realities behind the proposal.

The work spans account strategy, customer discovery, proposal development, CRM discipline, forecasting, commercial follow-through, and clean handoff to laboratory operations and leadership.

Responsibilities

• Build and manage a qualified pipeline and account strategy across relevant analytical-testing markets and regulated product categories.
• Lead customer discovery, translate technical and commercial needs into accurate proposals, and maintain follow-through from first conversation through decision.
• Own CRM hygiene, opportunity stages, next actions, forecasting, conversion metrics, and decision-ready reporting for leadership.
• Create clean handoffs from sales to laboratory operations, with clear scope, methods, matrices, turnaround needs, assumptions, and customer commitments.
• Represent laboratory capabilities, method scope, quality constraints, turnaround expectations, and public claims accurately without overpromising.

Required qualifications

• 5+ years of experience in business development, technical sales, account growth, or commercial leadership for analytical laboratories, scientific services, regulated products, or a similarly technical market.
• A track record of creating qualified pipeline and advancing complex service opportunities with disciplined discovery, proposals, CRM use, forecasting, and follow-through.
• Ability to understand and communicate laboratory methods, scope, turnaround constraints, quality requirements, and commercial tradeoffs with customers and technical teams.

Preferred qualifications

• Experience in food, dietary supplements, botanicals, consumer products, pharmaceuticals, environmental testing, or adjacent regulated markets.
• Experience selling laboratory, contract-research, quality, compliance, or other technical services to both technical and commercial buyers.
• Experience improving account strategy, conversion metrics, proposal quality, forecasting, or sales-to-operations handoffs in a growing organization.

First 90 days

• You understand the laboratory's services, customer segments, qualification criteria, proposal workflow, and recurring handoff risks.
• The active pipeline has clear stages, account priorities, owners, next actions, and a forecast leadership can use.
• Qualified opportunities are moving through documented discovery and proposal steps with accurate laboratory-operations handoffs.

Who this role is not for

• Someone who is willing to sell beyond the laboratory's actual scope, methods, capacity, or quality constraints.
• Someone who avoids CRM hygiene, forecasting, conversion metrics, documentation, or persistent follow-up.
• Someone who wants a relationship-only role detached from proposals, operating detail, and commercial accountability.